Stirling Psychology Mornington: FAQ

Fees, Medicare and Private Health Insurance

Do you see clients through other third party organisations?

Stirling Psychology is an approved provider of psychology services for TAC and Victims of Crime. Please note that a gap payment may apply. If you have been awarded funding for services under TAC or Victims of Crime funding please contact us for a full breakdown of fees .

How do I know if I am eligible for a Medicare rebate?

You will need to make an appointment with your GP who will assess whether you are eligible for a Mental Health Treatment Plan. To be able to claim the Medicare rebate for your psychology session you will need to bring a copy of your Mental Health Treatment Plan to our practice in Mornington or have it faxed to us on (03) 8582 9774.  If you do not have a Mental Health Plan that is dated on or before your first session unfortunately you will not be able to claim a Medicare rebate and will need to pay for a private session. 

Do I need a referral to see a psychologist?

No, you do not need a referral. You can make an appointment with our psychologists without a referral from your GP. If you decide to do this you will need to pay the full amount for your sessions out of your own pocket. If would like to see whether you are eligible for referral under a Mental Health Treatment Plan you will need to speak with your GP or a psychiatrist prior to making your first appointment.

Do you receive a Medicare or private health insurance rebate when you see a psychologist?

If you have a referral from a GP or a psychiatrist for a Mental Health Treatment Plan you will be eligible to receive a Medicare rebate of $128.40 (for a clinical psychologist) and $87.45 for a general psychologist) per individual session for up to 20 sessions per calendar year. You will also be eligible for a rebate for 10 group workshops per calendar.

After we have processed your payment we can process your rebate for you via Medicare Online. Medicare advises us that these funds will appear in your bank account within 2-3 business days.

Private Health Insurance
If you have private health insurance that includes psychological counselling as extras cover you may be eligible for a partial rebate. Please contact your insurance provider for further information about your individual coverage.

Information about our clinic operations

Does Stirling Psychology have a cancellation policy?

Stirling Psychology has a 48-hour cancellation and rescheduling policy. We acknowledge that unexpected life events may interfere with your ability to attend your appointment. Unfortunately, last minute cancellations or non-attendance may result in another client missing an opportunity for timely treatment. We have developed a cancellation policy with this in mind. If you are unable to attend your appointment, please contact us as soon as possible (phone or email) so we can endeavour to fill your session. We appreciate your help and understanding.

Cancellations made more than 48 hours in advance will not incur any fee. Non-attendance or cancellation at short notice (less than 48 hours) will incur a cancellation fee equal to 50% of the consultation fee. Unfortunately, cancellation fees are not eligible for a Medicare rebate.

What to expect when seeing a psychologist

How many sessions will I need?

This is dependent on the individual and the nature of why they are coming in and what it is that they are hoping to get out of sessions. At Stirling Psychology we tailor therapy to suit each of our client’s needs and preferences. Some people come to therapy to develop coping strategies to reduce or manage symptoms of mental illness. This type of work can be short to medium term, but might also involve checking in less frequently over the longer-term to deal with setbacks or prevent relapse. Other people come to therapy to understand long-standing patterns (such as relationship issues) that stem from experiences during their childhood, or to receive ongoing support. This type of work tends to happen over an extended period of time, although again, this is dependent on client preferences. Sometimes people come to therapy for a one off session or just a handful of sessions to speak about a specific issue in their life or to talk through a particular concern.

How long are sessions with a psychologist?

Individual sessions are 65 mins for 1st appointment (assessment) and then ongoing appointments are 50 minutes. Couples therapy sessions are generally  65 minute sessions for assessment sessions and 80 minutes for treatment sessions or longer if required..

What should I expect from my first session?

After making your first appointment you will be sent an email confirming your appointment date and time. This will also outline information about our cancellation policy, and details about the location of Stirling Psychology in Mornington. You will then be sent a link  which will enable you to fill out your personal information (such as your name, date of birth, address and contact details), credit card details and a consent form that cover issues such as confidentiality, fees and other important information about sessions. Please complete this information within 48 hrs to secure your booking.  

If you would like to claim a Medicare Rebate using a Mental Health Treatment Plan you will need to either upload this paperwork to your Halaxy account or  you can email it to or alternatively if you are seeing your GP using telehealth please have your GP fax a signed copy to us on (03) 8582 9774.  

We believe everyone has the capacity for change and therefore, provide an open, supportive environment that nurtures growth.

Get in Touch

03 8568 3655 Fax: 03 8582 9774

9:00 –  20:00 (Mon – Sat)

23/1140 Nepean Highway Mornington 3931

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